Introduction to Conflict Resolution: Dealing with Difficult People | October 3 & 4, 2023

Why am I scared when dealing with conflict? How can I overcome that? Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us. Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

SOLD OUT

Coaching Others Through Conflict Resolution (Formerly Coaching for Resolution) | October 10 & 11, 2023

How do you respond when a friend, family member, employee or colleague come to you for support as they struggle through conflict? Learn the importance of assessing conflict situations in order to determine the best response.

$525

Cultural Diversity, Communication and Conflict | October 18 & 25, 2023

Cultural diversity is a universal reality. So is conflict. Knowing how to deal within a culturally diverse world will increase your success at work and in your relationships. Learn how to recognize the cultural elements in conflict and gain a framework for working in cross-cultural settings.

$525

Mediation Skills for Leaders | November 7 & 8, 2023

Managers, supervisors, elders and community leaders will all face times when they are called to step in and address conflict. Take your leadership development to the next level by learning to be proactive and effective in dealing with conflict. This intensive workshop provides leaders with frameworks and skills to facilitate a mediation session between two people with whom they have a relationship and where there is a vested interest in the outcome.

$525

Effective Feedback | November 14 & 21, 2023

Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour. Giving feedback, whether positive or negative, can be very difficult and cause us stress. In this interactive course, participants will learn how to deliver feedback in a way that allows individuals the opportunity to change their problem behavior.

$525

Dealing with Anger | December 5 & 6, 2023

Explore what anger is, and productive ways to manage and respond to it, both within yourself and others. Anger can be an intense and even intimidating emotion. This makes dealing with anger, while in conflict, a particular challenge. Increase your self-awareness around anger, and explore healthy, productive ways to manage and respond to anger, both within yourself and with others. Please note: This is not anger management therapy.

$525

Basic Mediation Skills | December 12, 13, 14, 19 & 20, 2023

In this engaging, hands-on workshop, participants will get their first taste of a comprehensive model for conducting interpersonal mediation while also getting a “snapshot” of the role of the professional mediator. A process that typically unfolds over a period of weeks or months will be explored over 5 action packed days.  Skills related to conducting initial interviews, co-mediator planning, follow-up preparation/coaching, and carrying out joint meetings in workplace and/or community-based situations will be explored and practiced. Practical tools and practice are augmented by rich discussion throughout related to key concepts, frameworks and assumptions, all aimed at helping participants gain a solid, basic grasp of the process. 

$1495

Introduction to Conflict Resolution: Dealing with Difficult People | January 9 & 10, 2024

Why am I scared when dealing with conflict? How can I overcome that? Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us. Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

$425

Lateral Violence | January 23, 2024

Spend a day with Tanya, learning about how lateral violence affects Indigenous people, how it  shows up in the workplace, why and where it happens.

$270

Managing Unresolvable Problems January 30, 2024

How do we identify when a problem is unresolvable, and more importantly, how can we best manage it? Long standing challenges at work may be due to competing needs or polarities. In this course, participants will build skills to proactively manage competing needs to achieve productive, effective resolutions.

$270

Building Personal Resilience | February 6, 2024

Do you feel overwhelmed from conflict? Does life sometimes seem to be too much to handle? Some people meet conflict and life’s demands with optimism and elasticity; while others become stuck and overwhelmed. Identify the attitudes of resilient people and practice skills to help you be more resilient.

$270

Making Truth and Reconciliation Real | March 5, 2024

This course is designed to build knowledge and inspire the change needed to work toward reconciliation. Centred in the Truth and Reconciliation Commission (TRC) Principles of Reconciliation, the course will help participants develop a deeper understanding of our shared history, current realities and the work of the TRC. The day will also include practical ways for supporting reconciliation work, including how to implement the TRC Calls to Action.

$270

Mediation Practice | May 7 & 8, 2024

This course represents an intensive opportunity to integrate the concepts, models, and skills learned during the other courses offered in the mediation specialization. Participants pursue these goals by engaging in role play practice (in groups of 3 or 4) before spending significant, additional focused time reviewing the practice sessions in more detail under the guidance of an experienced mediator and coach (Note: The ratio of coaches to participants is approximately 1-3). For most training participants, the completion of this course serves as the capstone (final course) towards acquiring a Mediation Skills Certificate.

$600

Incident Based Mediation (Formerly Titled: Victim Offender Mediation) | February 26, 27 & 28)

This interactive training will explore the nature of conflict, impacts of crime, and victim/offender needs. Grounded in principles of restorative justice, participants will be introduced to different intervention processes, including mediation, conciliation, restorative action and group conferencing. This training will prepare individuals to work as a third-party facilitator for those directly impacted by crime to identify their needs as wellas the interests of their communities.

$825

And you still haven't found what you're looking for?

We have many courses on our roster but not each and every one of them are offered each year. If you'd like to see something offered, we'd love to hear from you.

Information on Subsidies

Mediation Services wants to be assessable to all and that includes folks who may need a Subsidy to complete their Training. Please inquire here for more information.

Conflict 101: Demystifying Conflict Through a Psychological Approach

Explore the mental frameworks in your mind which influence our perception and responses to conflict situations. These frameworks have the potential to hinder or bolster your abilities to manage conflict. In this course you will have the chance to identify which frameworks might be working against you and give you the foundation needed to replace them with something that will better serve you.

COMING SOON

Dealing with Defensiveness

If you're tired of the tiring/anxiety-inducing/painstaking process of dealing with others' defensiveness and are ready to learn the tricks of the trade to manage it more effectively, look no further than this webinar.

$82

Introduction to Conflict Resolution: Dealing with Difficult People

Tired of being bad at, or scared of conflict? Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

$297

Building a Respectful Workplace

This webinar looks at the roles and responsibilities of all people in the workplace to build a happy, safe, and productive environment.

$187

Covid Conversations: A Roadmap to Existing Together with Opposing Views

This course offers a response and roadmap to: “I fully understand your opinion and absolutely disagree with you”. Learn how to keep your relationship healthy, despite being worlds apart on this issue.

$187

Conflict Management Certificate

The Conflict Management Certificate includes workshops to give you the tools needed to live a life where conflict is seen less of as a barrier and more so as an opportunity for positive change and transformation.

Leadership Development Skills Certificate

The Leadership Development Skills Certificate will give you the tools and resources geared towards creating a happier and more productive workplace, or simply to advance a career.

Mediation Skills Certificate

The Mediation Skills Certificate will give you the tools and resources needed to start you on the path of becoming a third party mediator.

Private/On-Location Training

Do you feel that your workplace could use some Conflict Resolution Training? Would you like your Supervisors and Managers to have some tools to help them deal with workplace conflict?