Micro-aggression | December 3, 2024

This course will help you to identify and respond to micro-aggressions and create an inclusive, welcoming and healthy workplace.

$289

Introduction to Conflict Resolution | January 14 & 15, 2025

This training will give you the tools to manage conflict at work and at home.

$570

Basic Mediation Skills | January 21, 22, 23, 28 and 29, 2025

Participants will get an understanding of a comprehensive model for conducting interpersonal mediation while also getting a “snapshot” of the role of the professional mediator.

$1,595

Transforming the Argument | February 6, 2025

Participants will learn tools for analysing the inter-relationship of parties’ interests and for addressing the range of interests in a conflict, whether they are common, different, or incompatible.

$289

Mediation Skills for Leaders | February 12 & 13, 2025

This workshop is specifically designed to provide people (particularly leaders) with the skills and processes to bring two parties in conflict together for a mediated conversation.

$570

Incident Based Mediation | February 25, 26 & 27, 2025

This training will prepare individuals to work as a third-party facilitator for those directly impacted by crime to identify their needs as well as the interests of their communities.

$825

Building a Respectful Workplace | March 5, 2025

This course will provide participants with an opportunity to explore how to build respectful workplaces.

$289

Generations at Work | March 6, 2025

Are generational gaps a source of conflict for you or your team? Each generation has unique expectations, communication styles and needs. Learn tips and strategies to manage each generation effectively. This is an essential course for 21st century leaders.

$289

Making Truth and Reconciliation Real | March 11, 2025

This course supports work toward reconciliation by building knowledge and inspiring change. Centered in the TRC Principles of Reconciliation, the course will help participants develop a deeper understanding of our shared history, current realities and the work of the TRC.

$289

Leading Group Assessment and Intervention | March 17, 18, 19, 20 and 21, 2025

Learn a comprehensive model on how to intervene with teams or work groups in multi-incident conflict (i.e. from initial interviews to assessment to coaching, process facilitation, and closure)

$3,000

Coaching Others Through Conflict | April 1 & 2, 2025

Learn the importance of assessing conflict situations in order to determine the best response.

$570

Assertive Communication | April 15, 2025

This course participants will examine the importance of assertiveness, and then explore the definition, theory and practice behind assertive behaviour and communication.

$289

Mediation Practice | May 7 & 8, 2025

This course represents an intensive opportunity to integrate the concepts, models, and skills learned during the other courses offered in the mediation specialization. Participants pursue these goals by engaging in role play practice (in groups of 3 or 4) before spending significant, additional focused time reviewing the practice sessions in more detail under the guidance of an experienced mediator and coach (Note: The ratio of coaches to participants is approximately 1-3). For most training participants, the completion of this course serves as the capstone (final course) towards acquiring a Mediation Skills Certificate.

$640

Dealing with Anger | May 13 & 14, 2025

This course focuses on developing an understanding of the effects of anger on conflict situations.

$570

Cultural Diversity, Communication and Conflict | June 3 and 10, 2025

In this course participants will examine the dynamics and complexity of culture, including reflecting on and articulating their own culture (disclosure) and practicing how to proactively seek to discover and better understand the cultures of the people around them (inquiry).

$570

And you still haven't found what you're looking for?

We have many courses on our roster but not each and every one of them are offered each year. If you'd like to see something offered, we'd love to hear from you.

Information on Subsidies

Mediation Services wants to be assessable to all and that includes folks who may need a Subsidy to complete their Training. Please inquire here for more information.

Conflict 101: Demystifying Conflict Through a Psychological Approach

Explore the mental frameworks in your mind which influence our perception and responses to conflict situations. These frameworks have the potential to hinder or bolster your abilities to manage conflict. In this course you will have the chance to identify which frameworks might be working against you and give you the foundation needed to replace them with something that will better serve you.

FREE

Effective Feedback Pre-Order sale

Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour. Expected to launch in early 2025. This course includes access to Dealing with Defensiveness.

$199 (reg: $297)

Dealing with Defensiveness

Defensiveness is a natural impulse that often plays a role in conflict and how it escalates. Learn what is happening for ourselves and others when defensiveness is activated, discover the antidote, and come away with strategies for communicating when defensiveness is present.

$187

Introduction to Conflict Resolution: Dealing with Difficult People

Tired of being bad at, or scared of conflict? Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

$297

Building a Respectful Workplace

This webinar looks at the roles and responsibilities of all people in the workplace to build a happy, safe, and productive environment.

$187

Covid Conversations: A Roadmap to Existing Together with Opposing Views

This course offers a response and roadmap to: “I fully understand your opinion and absolutely disagree with you”. Learn how to keep your relationship healthy, despite being worlds apart on this issue.

$187

Conflict Management Certificate

The Conflict Management Certificate includes workshops to give you the tools needed to live a life where conflict is seen less of as a barrier and more so as an opportunity for positive change and transformation.

Leadership Development Skills Certificate

The Leadership Development Skills Certificate will give you the tools and resources geared towards creating a happier and more productive workplace, or simply to advance a career.

Mediation Skills Certificate

The Mediation Skills Certificate will give you the tools and resources needed to start you on the path of becoming a third party mediator.

Private/On-Location Training

Do you feel that your workplace could use some Conflict Resolution Training? Would you like your Supervisors and Managers to have some tools to help them deal with workplace conflict?