Introduction to Conflict Resolution: Dealing with Difficult People

Tired of being bad at, or scared of conflict? Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

$297

Dealing with Defensiveness

If you're tired of the tiring/anxiety-inducing/painstaking process of dealing with others' defensiveness and are ready to learn the tricks of the trade to manage it more effectively, look no further than this webinar.

$82

Building a Respectful Workplace

This webinar looks at the roles and responsibilities of all people in the workplace to build a happy, safe, and productive environment.

$187

Covid Conversations: A Roadmap to Existing Together with Opposing Views

This course offers a response and roadmap to: “I fully understand your opinion and absolutely disagree with you”. Learn how to keep your relationship healthy, despite being worlds apart on this issue.

$187

Making Truth and Reconciliation Real | April 12, 2023

Many people are interested in actively participating in reconciliation work and being part of positive change – but they don’t know where to start. Reconciliation can seem overwhelming when you’re not sure what to do or how to do it. This course supports work toward reconciliation by building knowledge and inspiring change.

$270

Dealing with Anger | April 19-20, 2023

Why are we angry during conflicts? What exactly is anger anyway, and why do we feel it? How can I deal with someone who is angry? How do I stay calm so I don’t say something I’ll regret? Explore what anger is, and productive ways to manage and respond to it, both within yourself and others.

$525

Basic Mediation Skills | May 2, 3, 4, 9 + 10, 2023

In this engaging, hands-on workshop, participants will get their first taste of a comprehensive model for conducting interpersonal mediation while also getting a “snapshot” of the role of the professional mediator. A process that typically unfolds over a period of weeks or months will be explored over 5 action packed days.

$1,495

Coaching for Resolution | May 17-18, 2023

What do you do when coworkers, friends or family ask you for support as they struggle through conflict? Participants will learn skills and techniques that will help them coach others towards creating lasting solutions. Learn the importance of assessing conflict situations in order to determine the best response.

$525

Introduction to Conflict Resolution: Dealing with Difficult People | May 23-24, 2023

Why am I scared when dealing with conflict? How can I overcome that? Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us. Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

$425

Mediation Practice | June 6-7, 2023

This course represents an intensive opportunity to integrate the concepts, models, and skills learned during the other courses offered in the mediation specialization. Participants pursue these goals by engaging in role play practice before spending significant, additional focused time reviewing the practice sessions in more detail under the guidance of an experienced mediator

$600

Assertive Communication | Dates Coming Soon

Do you struggle with being assertive? Are you lacking the confidence and self-esteem to communicate effectively? Do you find yourself blowing up and then regretting it? People often struggle with finding a balance between passive and aggressive communication. This is an opportunity to explore a better way to communicate more effectively.

Registrations Opening Soon

Cultural Diversity, Communication and Conflict | Dates Coming Soon

The course explores communication in the context of cultural differences with the definition of culture not being just ethnicity. Cultural diversity is a universal reality. So is conflict. Knowing how to deal within a culturally diverse world will increase your success at work and in your relationships. Learn how to recognize the cultural elements in conflict and gain a framework for working in cross-cultural settings.

Registrations Opening Soon

And you still haven't found what you're looking for?

We have many courses on our roster but not each and every one of them are offered each year. If you'd like to see something offered, we'd love to hear from you.

Information on Subsidies

Mediation Services wants to be assessable to all and that includes folks who may need a Subsidy to complete their Training. Please inquire here for more information.

Conflict Management Certificate

The Conflict Management Certificate includes workshops to give you the tools needed to live a life where conflict is seen less of as a barrier and more so as an opportunity for positive change and transformation.

Leadership Development Skills Certificate

The Leadership Development Skills Certificate will give you the tools and resources geared towards creating a happier and more productive workplace, or simply to advance a career.

Mediation Skills Certificate

The Mediation Skills Certificate will give you the tools and resources needed to start you on the path of becoming a third party mediator.

Private/On-Location Training

Do you feel that your workplace could use some Conflict Resolution Training? Would you like your Supervisors and Managers to have some tools to help them deal with workplace conflict?