Dates: February 3, 2026
Time: 8:30 AM – 4:00 PM 
Location: 302-1200 Portage Avenue, Winnipeg
Trainer: Janet Schmidt

If you'd like to register someone else, or a group of people, please connect with our Front Desk at [email protected].

About the Course

One of the barriers to effective conflict resolution occurs when people in conflict adopt hard-line positions as a means of meeting their needs.  This course is designed to increase participants’ ability to move themselves, and others, from fixed solutions to the interest-based resolution of conflicts.   Participants will learn tools for analysing the inter-relationship of parties’ interests and for addressing the range of interests in a conflict, whether they are common, different, or incompatible. 

This one-day course provides participants with the opportunity to: 

• develop a deeper understanding of the concept of positions and how they are motivated by underlying interests 

• learn ways to shift judgement to curiosity 

• understand and recognize the differences between wants, needs, and values  

• identify common, different and incompatible interests 

• learn ways to deal with incompatible interests 

• learn how to say no, positively 

• explore theories of human needs and their impact on conflict 

Ready to learn how to transform the arguments you find yourself in?

*Course Cancellation Policy