Conflict Management Certificate

A 16-day certificate program that develops the communication and conflict resolution skills to navigate challenging situations at work, at home, and throughout your community.

Leadership Development Skills Certificate

A 16-day certificate program that builds the leadership skills to strengthen teams, navigate difficult conversations, and foster healthier workplace cultures.

Mediation Skills Certificate

A 16-day certificate program that prepares you to facilitate formal mediations with confidence as a skilled third-party mediator.

Introduction to Conflict Resolution: Dealing with Difficult People (September 15+16, 2026)

Conflict is exhausting. It can feel tense, uncomfortable, and impossible to navigate. This foundational course gives you practical skills and tools to handle difficult situations with more confidence.

$640

Effective Feedback (September 23 + October 7, 2026)

Giving feedback can feel awkward, stressful, or easier to avoid altogether. This practical course helps you communicate clearly, honestly, and respectfully so feedback leads to growth instead of defensiveness or conflict.

$640

Coaching Others Through Conflict (October 6+13, 2026)

Conflict between coworkers, teams, friends, or family can leave you feeling stuck in the middle and unsure how to help. This practical course gives you the skills and confidence to coach others through conflict in a way that builds understanding, accountability, and resolution.

$640

From Bystanders to Allies (October 22+23, 2026)

Learn practical tools to move from frozen bystander to confident ally in moments of conflict, tension, or harm.

$640

Dealing with Anger (November 3+4, 2026)

Anger can be an intimidating emotion to manage in conflict, whether it’s someone else’s or our own. This practical course helps you better understand anger and respond to emotionally charged situations in more constructive and effective ways.

$640

Leading Group Assessment and Intervention (November 23-27, 2026)

Some conflicts are bigger than a difficult conversation. Team conflict is rarely just about one incident or one difficult person. Learn practical tools for assessing complex group dynamics, identifying underlying patterns, guiding interventions, and helping teams move forward more effectively.

$3,000

Transforming the Argument (December 2, 2026)

Most arguments and disagreements get stuck because the focus is on the wrong thing. Beneath positions are deeper interests, concerns, values, and unmet needs. This course helps participants develop practical tools for moving beyond positional arguments to build understanding, find common ground, and navigate disagreement without damaging relationships.

$339

Managing Unresolvable Problems (December 9, 2026)

Some problems cannot be solved, only managed well. These are called polarities. While there is no permanent solution, there are practical tools and best practices for navigating ongoing tensions and competing priorities effectively.

$339

Introduction to Conflict Resolution: Dealing with Difficult People (January 12+13, 2027)

Conflict is exhausting. It can feel tense, uncomfortable, and impossible to navigate. This foundational course gives you practical skills and tools to handle difficult situations with more confidence.

$640

Foundational Mediation Skills (January 20, 21, 22, 25 + 26, 2027)

Learn hands-on mediation skills for facilitating dialogue, building understanding, and moving difficult conversations forward.

$1,800

Assertive Communication (February 3, 2027)

Assertiveness is often misunderstood as being forceful, confrontational, or dominant. In reality, assertive communication involves balancing clarity, honesty, self-respect, and respect for others. This training recognizes that communication is shaped by stress, past experiences, emotions, power dynamics, fears, habits, and social expectations. Participants develop practical tools for navigating these realities while communicating more intentionally and constructively.

$339

Lateral Kindness -Formerly: Lateral Violence (March 2, 2027)

Learn how lateral violence impacts individuals, workplaces, and communities while exploring practical pathways toward lateral kindness.

$339

Coaching Others Through Conflict (March 16+17, 2027)

Conflict between coworkers, teams, friends, or family can leave you feeling stuck in the middle and unsure how to help. This practical course gives you the skills and confidence to coach others through conflict in a way that builds understanding, accountability, and resolution.

$640

Cultural Diversity, Communication and Conflict (April 6+7, 2027)

Cultural differences can shape how people communicate, interpret meaning, and experience conflict. This interactive course helps participants build greater cultural self-awareness and practical skills for navigating intercultural communication, misunderstandings, and cultural conflict more constructively.

$640

Effective Feedback (April 20+27, 2027)

Giving feedback can feel awkward, stressful, or easier to avoid altogether. This practical course helps you communicate clearly, honestly, and respectfully so feedback leads to growth instead of defensiveness or conflict.

$640

Introduction to Conflict Resolution: Dealing with Difficult People (May 4+5, 2027)

Conflict is exhausting. It can feel tense, uncomfortable, and impossible to navigate. This foundational course gives you practical skills and tools to handle difficult situations with more confidence.

$640

Dealing with Anger (June 8+9, 2027)

Anger can be an intimidating emotion to manage in conflict, whether it’s someone else’s or our own. This practical course helps you better understand anger and respond to emotionally charged situations in more constructive and effective ways.

$640

Mediation Skills for Leaders (June 22+23, 2027)

Leaders are often expected to step into conflict without a roadmap. Learn practical mediation skills for facilitating difficult conversations while balancing fairness, accountability, and ongoing relationships.

$640

Applied Mediation Practice (May 18+19, 2027)

Deepen and strengthen the mediation skills introduced in Foundational Mediation Skills through intensive role-play practice, coaching, and real-time feedback in a highly supportive environment.

$745

Don't See the Course You're Looking For?

We offer a wide range of courses, but not all of them run every year. If there’s something you were hoping to find, let us know! Your suggestion might just help shape our next course schedule.

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Information on Subsidies

We want our training to be accessible to everyone—including those who may need a subsidy to participate. If cost is a barrier, reach out! We’d be happy to talk options with you.

Explore Subsidy Options

Conflict 101: Demystifying Conflict Through a Psychological Approach

Explore the mental frameworks in your mind which influence our perception and responses to conflict situations. These frameworks have the potential to hinder or bolster your abilities to manage conflict. In this course you will have the chance to identify which frameworks might be working against you and give you the foundation needed to replace them with something that will better serve you.

FREE

Dealing with Defensiveness

Defensiveness is a natural impulse that often plays a role in conflict and how it escalates. Learn what is happening for ourselves and others when defensiveness is activated, discover the antidote, and come away with strategies for communicating when defensiveness is present.

$187

Introduction to Conflict Resolution: Dealing with Difficult People

Conflict is exhausting. It can feel tense, uncomfortable, and impossible to navigate. This foundational course gives you practical skills and tools to handle difficult situations with more confidence.

$297

Building a Respectful Workplace

This webinar looks at the roles and responsibilities of all people in the workplace to build a happy, safe, and productive environment.

$187

Effective Feedback

Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour. Expected to launch by Summer 2026 This course includes access to Dealing with Defensiveness.

Coming Soon

Bring Training to your Team/Workplace

Do you feel that your team/workplace could use some Conflict Resolution Training?

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