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This course represents an intensive opportunity to integrate the concepts, models, and skills learned during the other courses offered in the mediation specialization. Participants pursue these goals by engaging in role play practice (in groups of 3 or 4) before spending significant, additional focused time reviewing the practice sessions in more detail under the guidance of an experienced mediator and coach
Cultural diversity is a universal reality. So is conflict. Knowing how to deal within a culturally diverse world will increase your success at work and in your relationships. Learn how to recognize the cultural elements in conflict and gain a framework for working in cross-cultural settings.
Conflict is exhausting. It can feel tense, uncomfortable, and impossible to navigate. This foundational course gives you practical skills and tools to handle difficult situations with more confidence.
Giving feedback can feel awkward, stressful, or easier to avoid altogether. This practical course helps you communicate clearly, honestly, and respectfully so feedback leads to growth instead of defensiveness or conflict.
Conflict between coworkers, teams, friends, or family can leave you feeling stuck in the middle and unsure how to help. This practical course gives you the skills and confidence to coach others through conflict in a way that builds understanding, accountability, and resolution.
Anger can be an intimidating emotion to manage in conflict, whether itā€™s someone elseā€™s or our own. This practical course helps you better understand anger and respond to emotionally charged situations in more constructive and effective ways.
We offer a wide range of coursesā€”but not all of them run every year. If thereā€™s something you were hoping to find, let us know! Your suggestion might just help shape our next course schedule.
We want our training to be accessible to everyoneā€”including those who may need a subsidy to participate. If cost is a barrier, reach out! Weā€™d be happy to talk options with you.
Explore the mental frameworks in your mind which influence our perception and responses to conflict situations. These frameworks have the potential to hinder or bolster your abilities to manage conflict. In this course you will have the chance to identify which frameworks might be working against you and give you the foundation needed to replace them with something that will better serve you.
Defensiveness is a natural impulse that often plays a role in conflict and how it escalates. Learn what is happening for ourselves and others when defensiveness is activated, discover the antidote, and come away with strategies for communicating when defensiveness is present.
This webinar looks at the roles and responsibilities of all people in the workplace to build a happy, safe, and productive environment.
Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour. Expected to launch by Summer 2026 This course includes access to Dealing with Defensiveness.
The Conflict Management Certificate includes workshops to give you the tools needed to live a life where conflict is seen less of as a barrier and more so as an opportunity for positive change and transformation.
The Leadership Development Skills Certificate will give you the tools and resources geared towards creating a happier and more productive workplace, or simply to advance a career.
The Mediation Skills Certificate will give you the tools and resources needed to start you on the path of becoming a third party mediator.
Do you feel that your workplace could use some Conflict Resolution Training? Would you like your Supervisors and Managers to have some tools to help them deal with workplace conflict?
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