Dates: October 21+22, 2025
Time: 8:30 AM – 4:00 PM (both days)
Location: 302-1200 Portage Avenue, Winnipeg
Trainer: Tanya Clarke-Marinelli

If you'd like to register someone else, or a group of people, please connect with our Front Desk at [email protected].

About the Course

Imagine a colleague, or someone that reports to you at work, or a friend coming to you to complain about someone else.  How do you respond?  Alternatively, imagine a conflict situation that you are not directly a part of, but which affects you.  Should you get involved in trying to resolve it or will your efforts be seen as intrusive and unwelcome? 

These situations are often awkward due to the conflicting desires of showing support but not being drawn into a negative dynamic.  Silence can be interpreted as rejection or unhelpfulness, but empathy can be misunderstood as siding with a party.  Either response could lead to escalating or complicating the conflict.   

This course examines ways of transforming these awkward situations into opportunities for coaching.  Coaching enables others to think more clearly and strategically about their concerns so that they can make effective choices and take action to address these challenges – instead of staying in a cycle of complaint.  Learning the coaching process helps people become more effective managers, colleagues, or friends as they learn to support others in dealing more fruitfully with conflict. 

Participants in this course will learn the importance of assessing conflict situations in order to determine the best response.  They will also practice the processes and skills needed to be an effective conflict resolution coach.   

As the result of this participants will be able to: 

• Understand the role of conflict resolution coach and to become aware of both its opportunities and limitations. 
• Gain insight into the areas in their lives in which they play the role of coach, as well as reflect on new opportunities to influence the resolution of conflict in collaborative ways. 
• Learn and practice key elements of the resolution coaching process. 
• Explore the effect of assumptions about conflict on their responses to conflict, particularly as an informal third-party. 
• Increase their ability to analyze conflict situations in the role of an informal third-party. 

Ready to build your coaching skills?

*Course Cancellation Policy