Introduction to Conflict Resolution: Dealing with Difficult People (September 16+17, 2025)

Dealing with difficult people is a stressful challenge faced by many people every day. This training will give you the tools to manage conflict at work and at home. It is an essential professional development tool for managers, team leaders and front-line staff.

$640

Effective Feedback (October 7+14, 2025)

There are many difficult conversations leaders need to have with their employees. The ability to do these conversations well is often the difference between low and high performing employees and teams. This workshop will explore ways to have difficult conversations and ways to support a culture where these conversations are expected and received well.

$640

Coaching Others Through Conflict (October 21+22, 2025)

Imagine a colleague, or someone that reports to you at work, or a friend coming to you to complain about someone else. How do you respond? This course examines ways of transforming these awkward situations into opportunities for coaching. Coaching enables others to think more clearly and strategically about their concerns so that they can make effective choices and take action to address these challenges.

$640

Dealing with Anger (November 4+5, 2025)

Dealing with Anger focuses on developing an understanding of the effects of anger on conflict situations. Participants have the opportunity to increase self-awareness about their own patterns and beliefs about anger. *Note: This is NOT anger management.

$640

Incident Based Mediation: Formerly Titled Victim Offender Mediation (November 18, 19 +20, 2025)

This interactive training will explore the nature of conflict, impacts of crime, and victim offender needs. Participants will be introduced to different intervention processes including mediation, conciliation, restorative action, and group conferencing. This training will prepare individuals to work as a third-party facilitator for those directly impacted by crime to identify their needs as well as the interests of their communities.

$960

From Bystanders to Allies: Effective Interventions that Disrupt Injustice (December 11+12, 2025)

We have all been ‘bystanders’, witnessing situations of injustice unfolding before us, e from interactions between strangers in public settings, to escalating conversations between friends or family members. This interactive course will build participants’ capacity to intervene by introducing and practicing a variety of techniques, including de-escalation skills, models for facilitating on-the-spot dialogue, intervention skills and more.

$640

Micro Aggressions (December 2, 2025)

Microaggressions are subtle, often unintentional comments or behaviours that reflect underlying bias or discrimination. Though they may seem minor in isolation, they can have a profound impact on those targeted. Through real-life examples, reflection, and practice, we’ll explore what microaggressions are, how to respond when they happen, and how to shift everyday interactions to foster greater respect and inclusion.

$339

Introduction to Conflict Resolution: Dealing with Difficult People (January 13+14, 2026)

Dealing with difficult people is a stressful challenge faced by many people every day. This training will give you the tools to manage conflict at work and at home. It is an essential professional development tool for managers, team leaders and front-line staff.

$640

Basic Mediation Skills (January 21,22,23,26+27, 2026)

In this engaging, hands-on workshop, participants will get their first taste of a comprehensive model for conducting interpersonal mediation while also getting a “snapshot” of the role of the professional mediator. A process that typically unfolds over a period of weeks or months will be explored over 5 action packed days.

$1,745

Transforming the Argument (February 3, 2026)

One of the barriers to effective conflict resolution occurs when people in conflict adopt hard-line positions as a means of meeting their needs.  This course is designed to increase participants’ ability to move themselves, and others, from fixed solutions to the interest-based resolution of conflicts.

$339

Mediation Skills for Leaders (February 10+11, 2026)

Mediation Skills for Leaders is a workshop specifically designed to provide people (particularly leaders) with the skills and processes to bring two parties in conflict together for a mediated conversation. The workshop builds on Coaching for Resolution, taking the participants to the next logical step, bringing the parties together for a face-to-face meeting. Participants will grapple with the question of how to maintain the role of a fair, third party helper when you are a stakeholder in the matter; that is, when you have a relationship and history with the parties and/or a vested interest in the outcome.

$640

Building Personal Resilience (February 24, 2026)

Some people meet conflict and life's demands with optimism and elasticity while others become stuck and overwhelmed.  This workshop will explore the skills and attitudes of resilient people in the face of short-term, sustained and chronic stress. Using reflective and interactive exercises, this session will develop awareness, flexibility and personal strength to meet challenges at work and home.

$339

Making Truth and Reconciliation Real (March 10, 2026)

Centered in the TRC Principles of Reconciliation, the course will help participants develop a deeper understanding of our shared history, current realities and the work of the TRC, including practical ways for supporting reconciliation work, and how to implement the TRC Calls to Action. Participants will leave with both an understanding as well as practical ideas for where and how they can become involved in reconciliation.

$339

Assertive Communication (March 12, 2026)

This course will examine the importance of assertiveness, and then explore the definition, theory and practice behind assertive behaviour and communication. Communicating assertively means to express oneself strongly, openly and tactfully. Assertive communication entails being clear about what you feel, what you need and how it can be achieved. It is an approach that can be used in a wide variety of settings.

$339

Effective Feedback (March 17+24, 2026)

There are many difficult conversations leaders need to have with their employees. The ability to do these conversations well is often the difference between low and high performing employees and teams. This workshop will explore ways to have difficult conversations and ways to support a culture where these conversations are expected and received well.

$640

Coaching Others Through Conflict (April 7+8, 2026)

Imagine a colleague, or someone that reports to you at work, or a friend coming to you to complain about someone else. How do you respond? This course examines ways of transforming these awkward situations into opportunities for coaching. Coaching enables others to think more clearly and strategically about their concerns so that they can make effective choices and take action to address these challenges.

$640

Introduction to Conflict Resolution: Dealing with Difficult People (April 21+22, 2026)

Dealing with difficult people is a stressful challenge faced by many people every day. This training will give you the tools to manage conflict at work and at home. It is an essential professional development tool for managers, team leaders and front-line staff.

$640

Dealing with Anger (May 5+6, 2026)

Dealing with Anger focuses on developing an understanding of the effects of anger on conflict situations. Participants have the opportunity to increase self-awareness about their own patterns and beliefs about anger. *Note: This is NOT anger management.

$640

Mediation Practice (May 26+27, 2026)

This course represents an intensive opportunity to integrate the concepts, models, and skills learned during the other courses offered in the mediation specialization. Participants pursue these goals by engaging in role play practice (in groups of 3 or 4) before spending significant, additional focused time reviewing the practice sessions in more detail under the guidance of an experienced mediator and coach

$745

Cultural Diversity, Communication and Conflict (June 9+10, 2026)

Cultural diversity is a universal reality. So is conflict. Knowing how to deal within a culturally diverse world will increase your success at work and in your relationships. Learn how to recognize the cultural elements in conflict and gain a framework for working in cross-cultural settings.

$640

And you still haven't found what you're looking for?

We offer a wide range of courses—but not all of them run every year. If there’s something you were hoping to find, let us know! Your suggestion might just help shape our next course schedule.

Make a Course Request

Information on Subsidies

We want our training to be accessible to everyone—including those who may need a subsidy to participate. If cost is a barrier, reach out! We’d be happy to talk options with you.

Explore Subsidy Options

Conflict 101: Demystifying Conflict Through a Psychological Approach

Explore the mental frameworks in your mind which influence our perception and responses to conflict situations. These frameworks have the potential to hinder or bolster your abilities to manage conflict. In this course you will have the chance to identify which frameworks might be working against you and give you the foundation needed to replace them with something that will better serve you.

FREE

Effective Feedback Pre-Order sale

Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour. Expected to launch in late 2025. This course includes access to Dealing with Defensiveness.

$199 (reg: $297)

Dealing with Defensiveness

Defensiveness is a natural impulse that often plays a role in conflict and how it escalates. Learn what is happening for ourselves and others when defensiveness is activated, discover the antidote, and come away with strategies for communicating when defensiveness is present.

$187

Introduction to Conflict Resolution: Dealing with Difficult People

Tired of being bad at, or scared of conflict? Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

$297

Building a Respectful Workplace

This webinar looks at the roles and responsibilities of all people in the workplace to build a happy, safe, and productive environment.

$187

Covid Conversations: A Roadmap to Existing Together with Opposing Views

This course offers a response and roadmap to: “I fully understand your opinion and absolutely disagree with you”. Learn how to keep your relationship healthy, despite being worlds apart on this issue.

$187

Conflict Management Certificate

The Conflict Management Certificate includes workshops to give you the tools needed to live a life where conflict is seen less of as a barrier and more so as an opportunity for positive change and transformation.

Leadership Development Skills Certificate

The Leadership Development Skills Certificate will give you the tools and resources geared towards creating a happier and more productive workplace, or simply to advance a career.

Mediation Skills Certificate

The Mediation Skills Certificate will give you the tools and resources needed to start you on the path of becoming a third party mediator.

Private/On-Location Training

Do you feel that your workplace could use some Conflict Resolution Training? Would you like your Supervisors and Managers to have some tools to help them deal with workplace conflict?