Tired of being bad at, or scared of conflict? Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.
If you're tired of the tiring/anxiety-inducing/painstaking process of dealing with others' defensiveness and are ready to learn the tricks of the trade to manage it more effectively, look no further than this webinar.
This webinar looks at the roles and responsibilities of all people in the workplace to build a happy, safe, and productive environment.
This course offers a response and roadmap to: “I fully understand your opinion and absolutely disagree with you”. Learn how to keep your relationship healthy, despite being worlds apart on this issue.
Why are we angry during conflicts? What exactly is anger anyway, and why do we feel it? How can I deal with someone who is angry? How do I stay calm so I don’t say something I’ll regret? Explore what anger is, and productive ways to manage and respond to it, both within yourself and others.
Why am I scared when dealing with conflict? How can I overcome that? Introduction to Conflict Resolution: Dealing with Difficult People is our foundational course, that all other courses are built on. For this reason we highly recommend that this be the first course you take from us.
(Previously Mediation Skill 1 + 2) Mediation Skill 1 + 2 have been amalgamated into our 5-day Basic Mediation Skills interactive course. Basic Mediation Skills In this engaging, hands-on workshop, participants will get their first taste of a comprehensive model for conducting interpersonal mediation while also getting a “snapshot” of the role of the professional mediator. A process that typically unfolds over a period of weeks or months will be explored over 5 action packed days.
What do you do when coworkers, friends or family ask you for support as they struggle through conflict? Participants will learn skills and techniques that will help them coach others towards creating lasting solutions.
Why is giving feedback so hard? How can I give better feedback? Learn how to deliver feedback in a way that allows individuals the opportunity to change their problematic behaviour.
This course represents an intensive opportunity to integrate the concepts, models, and skills learned during the other courses offered in the mediation specialization. Participants pursue these goals by engaging in role play practice (in groups of 3 or 4) before spending significant, additional focused time reviewing the practice sessions in more detail under the guidance of an experienced mediator and coach (Note: The ratio of coaches to participants is approximately 1-3). For most training participants, the completion of this course serves as the capstone (final course) towards acquiring a Mediation Skills Certificate.
What can I do about conflict as a leader? What should I do if my employees, or people who report to me, are not getting along? Considered best practices for managers and supervisors dealing with employee conflict. Learn to be proactive and effective in regards to managing and leading others through conflict. Learn how to facilitate a mediation session between two people with whom you have a relationship and where you are not necessarily neutral or where you clearly have a vested interested in the outcome.
We have many courses on our roster but not each and every one of them are offered each year. If you'd like to see something offered, we'd love to hear from you.
Mediation Services wants to be assessable to all and that includes folks who may need a Subsidy to complete their Training. Please inquire here for more information.
The Conflict Management Certificate includes workshops to give you the tools needed to live a life where conflict is seen less of as a barrier and more so as an opportunity for positive change and transformation.
The Leadership Development Skills Certificate will give you the tools and resources geared towards creating a happier and more productive workplace, or simply to advance a career.
The Mediation Skills Certificate will give you the tools and resources needed to start you on the path of becoming a third party mediator.