Leading Group Assessment and Intervention

When conflict within a group or team becomes chronic, layered, or deeply embedded, individual conflict resolution strategies are often no longer enough.

This five-day professional skills course equips participants with practical tools for assessing complex group conflict, understanding team dynamics, conducting interventions, and supporting healthier long-term functioning.

Participants will build applied skills through case studies, discussion, assessment tools, and real-world practice.

Who Should Attend?

This course is ideal for:

• Team leaders and supervisors
• Human resource professionals
• Workplace investigators
• Trainers and facilitators
• Coaches and consultants
• Third-party mediators
• Organizational leaders
• Professionals supporting team health and workplace culture

Participants will benefit most if they already have foundational conflict resolution experience, including but not limited to completion of Introduction to Conflict Resolution: Dealing with Difficult People, as well as some prior coaching or mediation experience.

When you're ready, here's how to join us:

WHAT PARTICIPANTS WILL LEARN

Participants Will Learn How To:

• Assess complex team and workplace conflict
• Identify patterns and dynamics within groups
• Conduct group and stakeholder assessments
• Facilitate difficult team conversations
• Develop intervention recommendations
• Write assessment summaries and reports
• Apply coaching, mediation, and group interventions appropriately
• Support leaders and teams after interventions conclude
• Recognize when team conflict requires deeper organizational responses
• Balance relationship repair with accountability and team functioning

 Here’s what the learning experience looks like:
• A calm, supportive environment
• Short teaching segments with practical examples
• Time to reflect on your own real-life situations
• Opportunities to practice new tools in low-pressure ways
• Space for questions, discussion, and shared learning

You won’t be asked to perform or share anything you’re not comfortable sharing. The focus is on giving you realistic tools that you can carry back into your everyday conversations.

About Mediation Services

Mediation Services is a community-based charity in Winnipeg with over 45 years of experience helping individuals, workplaces, and families navigate conflict.

All revenue from training is reinvested into accessible community programs, making it possible for more people to receive support when they need it most.

Our approach is relational, trauma-informed, and grounded in real-world experience.

When you join us for training, you’re also supporting conflict resolution resources for the broader community.