Effective Feedback

There are many difficult conversations leaders need to have with their employees.  The ability to do these conversations well is often the difference between low and high performing employees and teams.  Difficult conversations are often identified as conversations around an employee’s performance and work habits.   Sometimes when engaging in conversations of work habits and performance issues other concerns emerge – such as family crises, mental health issues, or change fatigue at the end of one’s career.    

Note: This course includes Dealing with Defensiveness in both webinar and in-person formats. If you’ve already taken it, connect with us about a discounted option.

When you're ready, here are a few ways to join us:

This workshop will explore ways to have difficult conversations and ways to support a culture where these conversations are expected and received well.  The major focus will be having conversations that maximize the likelihood that employees know and do what is expected in a way that maintains a positive and respectful relationship.  During the workshop, we will focus on the participants’ examples.  This workshop will be highly interactive combining both theory and practice.  The workshop will implement a broad range of adult learning techniques including role-plays, lecture, videos, as well as small and large group discussions.

 As the result of this training leaders will be able to:

• engage in the 2 kinds of conversations that build and support positive relationships; 

• have the 2 types of specific conversations that result in a behavior change while still maintaining the relationship with the employee; 

• understand the consequences of not being proactive in having these conversations; 

• adjust conversations when speaking to the direct blunt employee, as well as the indirect sensitive employee (adding art to the science);  

• understand the role of defensiveness and respond well to defensive energy; 

• examine the interaction of ongoing feedback and performance evaluations; 

• give feedback to reinforce positive behaviours; 

• understand the impact of your tone and body language (meta talk); 

• describe problematic behaviour without judgement or evaluation; 

• understand better their personal reactions to receiving feedback; and 

• develop an increased ability to screen and assess difficult situations to determine the best way to make an approach when a difficult conversation is required. 

 Here’s what the learning experience looks like:
• A calm, supportive environment
• Short teaching segments with practical examples
• Time to reflect on your own real-life situations
• Opportunities to practice new tools in low-pressure ways
• Space for questions, discussion, and shared learning

You won’t be asked to perform or share anything you’re not comfortable sharing. The focus is on giving you realistic tools that you can carry back into your everyday conversations.

About Mediation Services

Mediation Services is a community-based charity in Winnipeg with over 45 years of experience helping individuals, workplaces, and families navigate conflict.

All revenue from training is reinvested into accessible community programs, making it possible for more people to receive support when they need it most.

Our approach is relational, trauma-informed, and grounded in real-world experience.

When you join us for training, you’re also supporting conflict resolution resources for the broader community.