Mediation Skills for Leaders is one of our 3 core courses.  Here's why:

Managing, navigating, preventing and processing our own situations of conflict is important to know how to do.  But what happens when that conflict isn't our own?

Most, if not all, of us have had colleagues, friends or family members approach us with a situation they need help with.

Most, if not all, people in leadership positions at work often see situations where they need to interject in a conflict or potential conflict situation, to ensure they have a functional group of productive employees.

This course exists to help you manage the conflict in life that isn't necessarily your own.

Trainer:

Paul Kruse

Course Dates:

February 12 & 13, 2025 | 8:30am-12:00pm | In person at Mediation Services

What you'll get from this course:

What can I do about conflict as a leader?

What should I do if my employees, or people who report to me, are not getting along?

Considered best practices for managers and supervisors dealing with employee conflict. Learn to be proactive and effective in regards to managing and leading others through conflict. Learn how to facilitate a mediation session between two people with whom you have a relationship and where you are not necessarily neutral or where you clearly have a vested interested in the outcome.

Course Objectives

• Learn how to set up mediation, as well as how to lead the conversation between two conflicted employees. 
• Explore a variety of challenges and techniques in setting up a meeting with both parties. 
• Learn how to coach both parties to accept their contribution to the situation, and facilitate the acknowledgment of these to each other. 
• Examine their role and management style in response to conflict of direct reports. 
• Explore and prepare for the inevitable challenges in a mediation process.