Dealing with Defensiveness

Defensiveness......arguably one of the most pervasive and omnipresent ingredients in toxic conflict.  You hate it, we hate it.....  There really doesn't seem to be any evolutionary advantage to this ugly behaviour that we often resort to.

 If you're tired of the tiring/anxiety-inducing/painstaking process of dealing with others' defensiveness and are ready to learn the tricks of the trade to manage it more effectively, register for this life-changing opportunity.


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Trainer: Janet Schmidt
Course Dates: October 23, 2024 | 6:00PM - 8:30PM | at Mediation Services
Course Price: $289

What you'll learn in this course:

Managers and HR professionals often struggle with how to handle defensive reactions of their staff when delivering critical feedback.  Anticipation of this defensiveness also produces anxiety in the manager, which often contributes to the environment of the meeting.  Helpful tips will be presented to increase the likelihood of change and improve staff performance. 

As the result of this training leaders will be able to: 

  • Explore how leaders can minimize defensiveness in feedback conversations, 
  • Learn to understand and manage their own anxiety, and  
  • Discuss appropriate and helpful responses to defensive behaviour.