$297.00 CAD

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Introduction to Conflict Resolution: Dealing with Difficult People On-Demand Webinar

In this online course you will have the opportunity to:

  • Explore personal case studies.  Maybe there's something you're going through right now that you're not sure how to deal with  Maybe it's something from the past that blew up and you want to know how you could have avoided that, or handled it better.
  • Learn communication styles and skills to use in difficult situations.  Unfortunately not every conflict can be avoided.  It becomes easier, and a lot less scary to navigate these situations when you're the Wayne Gretzky of conflict management.
  • Increase your ability to proactively engage others to resolve conflicts.  Even though not all conflict are avoidable, understanding the root for various conflict situations will certainly allow you to actively work towards preventing unnecessary conflict.
  • Learn and practice processes for clearing up misunderstandings, recovering from mistakes and resolving disagreements.  Look, we are not perfect.  It's super helpful to maintaining healthy relationships when we know how to undue damage we've done.

The conflict management tools that are taught in this course can be very easily applied in our home life, our social circles and at work.


Modules Included:

  1. The Conflict Cycle
  2. Conflict Styles
  3. Mapping the Problem
  4. Intent/Action/Effect
  5. Taming the Parrot
  6. Clearing Up Misunderstandings (The Perspective Check)
  7. Sharing Impact and/or Requesting Alternative Action
  8. Effective Listening
  9. The Exit Strategy
  10. Resolving Disagreements (The Problem Solving Model)
  11. Recovering from our Contributions

What People Are Saying:

I have participated in courses at Mediation Services and found their staff to be welcoming and their instructors well-experienced and effective. I came away from the courses with practical advice and processes that I could immediately put into practice. I would highly recommend that everyone take their courses!