Defensiveness......arguably one of the most pervasive and omnipresent ingredients in toxic conflict.  You hate it, we hate it.....  There really doesn't seem to be any evolutionary advantage to this ugly behaviour that we often resort to.

If you're tired of the tiring/anxiety-inducing/painstaking process of dealing with others' defensiveness and are ready to learn the tricks of the trade to manage it more effectively, this course is for you.

In this course, participants will have the opportunity to: 

•  Explore how leaders can minimize defensiveness in feedback conversations, 

•  Learn to understand and manage their own anxiety, and  

•  Discuss appropriate and helpful responses to defensive behaviour.   

Please read before purchasing, Mediation Services Course Cancellation Policy.