Introduction to Conflict Resolution: Dealing with Difficult People 

This is our foundational course, that much of our other material is built on. For this reason we highly recommend that this be the first course you take from us.

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening.

Change your life for the better, today!


January Offering
On-Demand Webinar

This course is sold out.

  We recommend looking into our January offering, or taking our on-demand webinar version of this course.


Paul Kruse

Course Dates

October 3+4, 2023 | 8:30am-4:00pm | In-Person at Mediation Services

In this course you will have the opportunity to:

  • Explore personal case studies.  Maybe there's something you're going through right now that you're not sure how to deal with  Maybe it's something from the past that blew up and you want to know how you could have avoided that, or handled it better.
  • Learn communication styles and skills to use in difficult situations.  Unfortunately not every conflict can be avoided.  It becomes easier, and a lot less scary to navigate these situations when you understand the mechanics of conflict management.
  • Increase your ability to proactively engage others to resolve conflicts.  Even though not all conflicts are avoidable, understanding the root for various conflict situations will allow you to actively work towards preventing unnecessary conflict.
  • Learn and practice processes for clearing up misunderstandings, recovering from mistakes and resolving disagreements.  Look, we are not perfect.  It's super helpful to maintain healthy relationships when we know how to undue damage we've done.

The conflict management tools that are taught in this course can be very easily applied in our home life, our social circles and at work.